Privacy policy
Privacy Policy
Last updated: 19 September 2026
Reloved_UK (“Reloved”, “we”, “us” or “our”) operates this online store and website. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us or otherwise use our services.
Reloved_UK uses Shopify to operate our online store and process orders. Shopify provides the technology that enables us to offer our products and services to you.
We are committed to handling your personal information responsibly and in accordance with applicable UK data protection law.
Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Contact and order information
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Returns and refund information
- Information you provide when contacting us
Payment information
Payments made through our website are processed using payment services provided through Shopify and relevant payment providers.
We do not normally have access to your full payment card details. Payment information is processed securely by the relevant payment provider.
Website and device information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- How you interact with our website
- Information collected through cookies and similar technologies
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order or contact us.
- Automatically when you use our website.
- Through Shopify and other service providers that help us operate our business.
- Through payment, delivery and other services involved in fulfilling your order.
How We Use Your Information
We use your personal information where necessary to:
- Process and fulfil your orders.
- Take and process payments.
- Arrange delivery of your purchases.
- Process returns, refunds and exchanges.
- Respond to enquiries and provide customer support.
- Communicate with you about your orders.
- Maintain appropriate business and transaction records.
- Prevent fraud and protect the security of our website and services.
- Comply with our legal and regulatory obligations.
- Improve our website, products and customer experience.
- Send marketing communications where we have a lawful basis to do so.
Our Lawful Bases for Processing
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract: Where processing is necessary to fulfil an order or provide a service you have requested.
Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests: Where processing is necessary for the legitimate operation, security and administration of our business, provided that these interests are not overridden by your rights.
Consent: Where we ask for your consent, such as for certain marketing communications or optional cookies. Where we rely on consent, you can withdraw it at any time.
We will only use your personal information for purposes that are lawful and appropriate.
Marketing
We may send promotional emails or other marketing communications where we have a lawful basis to do so.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at:
You will continue to receive essential communications relating to orders, payments, deliveries, returns or other transactions where necessary.
Cookies
Our website uses cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our website and, where applicable, support marketing and advertising.
Some cookies are necessary for the website to function.
Where consent is required for optional cookies or similar technologies, we will request consent in accordance with applicable law.
You can manage available cookie preferences through the options provided on our website and through your browser settings.
Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify, which provides our ecommerce platform.
- Payment providers that process transactions.
- Delivery and shipping providers.
- Technology and website service providers.
- IT, security and fraud-prevention providers.
- Professional advisers where necessary.
- Government authorities or law-enforcement bodies where we are legally required to do so.
We only share information where there is a legitimate reason to do so and, where applicable, where appropriate contractual and security safeguards are in place.
Shopify
Our online store is hosted and operated using Shopify.
Shopify processes information relating to your use of our store and your transactions in order to provide ecommerce services, process orders and payments, maintain security and support the operation of our store.
You can find further information about how Shopify handles personal information in the Shopify Privacy Policy.
International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information will depend on factors such as:
- Whether you have an active customer relationship with us.
- Whether we need the information to fulfil an order.
- Whether we need it to process a return, refund or complaint.
- Our legal, accounting and tax obligations.
- Whether the information is required to establish or defend legal claims.
When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.
Keeping Your Information Secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances and subject to applicable law, you may have rights relating to your personal information, including:
- The right to access personal information we hold about you.
- The right to have inaccurate information corrected.
- The right to request deletion of your information in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain processing.
- The right to data portability in certain circumstances.
- The right to withdraw consent where we rely on consent as our lawful basis.
You can exercise your rights by contacting us at:
We may need to verify your identity before dealing with certain requests.
Complaints
If you have a concern about how we have handled your personal information, please contact us first:
Email: reloveduk26@outlook.com
We will consider your concern and try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.
Information about making a complaint is available from the ICO.
Children’s Privacy
Our website and services are intended for general consumers and are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information and you would like us to review or delete it where appropriate, please contact us at:
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites operated by third parties. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we use your information, please contact us:
Reloved_UK
Email: reloveduk26@outlook.com
United Kingdom
For the purposes of applicable UK data protection law, Reloved_UK is the controller of personal information processed in connection with our store and services.