Shipping policy
Shipping Policy
Last updated: 19 September 2026
Thank you for shopping with Reloved_UK.
We carefully package every order and aim to get your pre-loved items to you safely and promptly.
Delivery Area
We currently deliver to addresses within the United Kingdom only.
We do not currently offer international shipping.
Shipping Options
The shipping options and prices available at checkout are:
Standard Delivery
£4.99
Estimated delivery: 3–5 business days
Free Standard Delivery
Free on orders of £50 or more
Estimated delivery: 3–5 business days
Express Delivery
£6.99
Estimated delivery: 1–2 business days
Delivery times are estimates and may vary depending on the delivery service, weekends, bank holidays and circumstances outside our reasonable control.
Order Processing
We aim to process and dispatch orders as soon as reasonably possible.
Orders are normally dispatched using the delivery service selected at checkout.
Once your order has been dispatched, you may receive delivery or tracking information where tracking is available.
Delivery Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible at:
reloveduk26@outlook.com
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
reloveduk26@outlook.com
Please provide your order number and delivery details so that we can investigate the issue.
Where tracking is available, we may use the tracking information provided by the delivery carrier to investigate delayed or missing parcels.
Damaged Parcels
Please inspect your parcel and item when it arrives.
If your item appears to have been damaged during delivery, please contact us as soon as possible at:
reloveduk26@outlook.com
Where appropriate, please provide photographs of the packaging and the damaged item so that we can investigate the issue.
Delivery Delays Outside Our Control
Occasionally, delivery may be affected by circumstances outside our reasonable control, including severe weather, transport disruption, strikes, technical problems or other unforeseen events.
Where this happens, we will take reasonable steps to assist and keep you informed where appropriate.
Nothing in this Shipping Policy affects your statutory consumer rights.
Contact Us
If you have any questions about delivery or your order, please contact us:
Reloved_UK
Email: reloveduk26@outlook.com
United Kingdom