Terms of service
TERMS OF SERVICE
Last updated: 19 September 2026
OVERVIEW
Welcome to Reloved_UK.
The terms “we”, “us” and “our” refer to Reloved_UK. These Terms of Service (“Terms”) apply to your use of our website and online store and to purchases made through our website.
Reloved_UK operates this store using Shopify, which provides the technology that enables us to sell our products online.
Please read these Terms carefully before using our website or placing an order.
By using our website or placing an order, you agree to these Terms, together with our Privacy Policy and Return and Refund Policy.
Nothing in these Terms affects your statutory rights as a consumer.
1. ABOUT RELoved_UK
Reloved_UK is an online retailer specialising in pre-loved clothing, shoes, books and other second-hand items.
Our products are individually sourced and may be unique or available in limited quantities.
For questions about our products, orders or these Terms, please contact:
Email: reloveduk26@outlook.com
Location: United Kingdom
2. USING OUR WEBSITE
You may use our website for lawful purposes only.
You must not use our website:
- For any unlawful or fraudulent purpose.
- To attempt to gain unauthorised access to our systems.
- To interfere with the operation or security of our website.
- To upload or transmit malicious software or harmful code.
- To copy, reproduce or commercially exploit our website or its content without our permission.
- To provide false or misleading information when placing an order.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.
3. OUR PRODUCTS
We take reasonable care to ensure that product descriptions, photographs, measurements and condition information are accurate.
Because Reloved sells pre-loved items, individual products may show signs of previous use.
We will aim to describe any significant wear, marks, damage, repairs or other known imperfections in the product listing.
Colours may appear slightly different depending on your device, screen settings and lighting conditions.
Product photographs are intended to provide an accurate representation of the item, but minor differences in colour or appearance may occur.
Each product is subject to availability. Because many of our items are unique or limited in quantity, an item may sell before we are able to process another order for it.
Nothing in these Terms removes or limits your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet the requirements of applicable consumer law.
4. PRODUCT CONDITION
Pre-loved items have previously been owned or used.
The condition of each item will be described as accurately as reasonably possible in the relevant product listing.
Where we are aware of a significant flaw, mark, repair, defect or other issue, we will aim to disclose it in the listing.
A customer’s statutory rights are not affected by the fact that an item is pre-loved.
5. ORDERS
When you place an order through our website, you are making an offer to purchase the selected product or products.
After you place an order, you will normally receive an order confirmation by email.
An order is accepted when we confirm that the order has been accepted and/or when we dispatch the goods.
We may need to cancel an order in limited circumstances, for example where:
- The product is no longer available.
- There is an obvious pricing or listing error.
- We reasonably suspect fraudulent activity.
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
We will not cancel an order in a way that unlawfully removes or restricts your consumer rights.
6. PRICES AND PAYMENT
All prices displayed on our website are in pounds sterling (£).
The price applicable to your order will be the price displayed when you place your order, except where there is an obvious error.
Delivery charges will be displayed before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
We use Shopify and third-party payment providers to process payments securely.
We do not normally have access to your full payment card details.
7. DELIVERY
We currently offer delivery within the United Kingdom according to the delivery options displayed at checkout.
Our current delivery options may include standard and express delivery.
Delivery times shown on our website are estimates unless a specific delivery date has been expressly agreed.
We will aim to dispatch orders within the timeframe stated at checkout or in your order confirmation.
If delivery is delayed, please contact us at:
reloveduk26@outlook.com
Where applicable, your statutory rights relating to delivery delays remain unaffected.
8. RETURNS AND REFUNDS
Our Return and Refund Policy explains how to request a return and how refunds are handled.
Nothing in our Return and Refund Policy or these Terms limits your statutory consumer rights.
For online purchases, consumers generally have a statutory right to cancel within 14 days of receiving their goods, followed by a further period in which to return them, subject to applicable exceptions.
We also offer an additional 30-day return period in accordance with our Return and Refund Policy.
For full details, please see our Return and Refund Policy.
9. FAULTY, DAMAGED OR INCORRECT GOODS
If you receive an item that is faulty, damaged, not as described or incorrect, please contact us at:
reloveduk26@outlook.com
We will work with you to resolve the issue in accordance with your statutory consumer rights.
Nothing in these Terms limits our legal responsibilities regarding faulty, unsafe or misdescribed goods.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of our website, including our branding, logo, photographs, product descriptions, text, graphics and design, belongs to Reloved_UK or is used with permission.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission.
11. THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services, including Shopify, payment providers, delivery services, analytics providers and other technology providers.
Our website may also contain links to third-party websites.
We are not responsible for the content, security or privacy practices of third-party websites that we do not operate.
Where you use a third-party service, that service’s own terms and privacy policy may also apply.
12. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and provide our services online.
Purchases made through our store are transactions between you and Reloved_UK.
Shopify is not the seller of the products purchased from Reloved_UK.
13. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available or free from interruptions, errors or technical problems.
We may temporarily suspend or restrict access to the website for maintenance, security, updates or other operational reasons.
14. ACCURACY OF INFORMATION
We take reasonable care to ensure that information on our website is accurate and up to date.
However, occasional typographical errors, technical errors or inaccuracies may occur.
If we discover an obvious error in a product description or price before an order is fulfilled, we may contact you to discuss the issue.
Where appropriate, you will be given the option to cancel the order and receive a refund.
15. REVIEWS AND CUSTOMER CONTENT
If you submit a review, photograph, comment or other content to Reloved_UK, you must ensure that you have the right to submit that content and that it does not infringe another person’s rights.
You must not submit content that is unlawful, fraudulent, abusive, threatening, defamatory or otherwise inappropriate.
We may remove content that breaches these requirements or applicable law.
We may use customer reviews and other content submitted to us for the purpose of operating and promoting Reloved_UK, subject to applicable law.
16. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for matters that cannot legally be excluded or limited under UK consumer law.
Subject to the above, Reloved_UK will not be responsible for losses that could not reasonably have been expected to result from our breach of these Terms.
Nothing in these Terms affects your statutory rights as a consumer.
17. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, natural disasters, major transport disruption, widespread technical failures or other events beyond our reasonable control.
Where such an event affects your order, we will take reasonable steps to keep you informed and minimise any disruption.
This section does not remove any statutory rights you may have.
18. PRIVACY
Our collection and use of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed in accordance with that Privacy Policy.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.
The latest version will be published on this page together with the date it was last updated.
Changes will not affect rights that you have already acquired under an existing order or contract unless permitted by law.
20. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory consumer protections available to you under the law applicable to your circumstances.
Nothing in these Terms prevents you from exercising your legal rights as a consumer.
21. CONTACT US
If you have any questions about these Terms, your order or our services, please contact us:
Reloved_UK
Email: reloveduk26@outlook.com
United Kingdom
We will aim to respond to customer enquiries as soon as reasonably possible.